FAQ'S
* Q : Where are you located?
* A : Hanoi Exclusive Hotel is conveniently located in the central of Hanoi Old Quarter. All interesting sights within a short walk - close to all bars, restaurants, shops, banks, post office.
* Q: What is your address and contact:
* A : Address : 40 Hang Dieu Street - Old Quarter, Hoan Kiem Dist, Hanoi City, Vietnam
HANOI EXCLUSIVE HOTEL
Address: 40 Hang Dieu Street - Old Quarter, Hoan Kiem Dist, Hanoi City, Vietnam
Phone: + 84 24 3 9335545 / 9335546
Hotline: + 84 (0) 979605056 Reception Department
Manager: + 84 (0) 985980345 MR. Tony
Email: booking@hanoiexclusivehotel.com/ hanoiexclusivehotel@gmail.com
Website: www.hanoiexclusivehotel.com
* Q : When can I cancel my reservation and not get charged for it?
* A : 72 hours prior to arrival date
* Q : What credit cards do you take?
* A : We accept Visa, Master Card, Amex
* Q : What are check in/check out times?
* A : Check in time is after 2:00 pm, ealier check in without any surcharge and upon availability.
Check out time is before 12:00pm.
* Q : Will you be organised the trips to visit the North and the South of Vietnam?
* A : Yes, we do organise the trips for all our Guests to visit our beautiful country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc.... which are strongly recommended by all our previous Guests.
* Q : Should we reserve our tours in advance ?
* A : Yes, it`s highly recommendation, especially in high season to secure the good places on board, train, hotel.
* Q : Can I have a room for freshing up before departering for the next trip ?
* A : Yes, we are pleased to offer you a room if the room is available without any charge.
* Q : How far from airport to your Hotel?
* A : Hanoi Exclusive Hotel is in the central of Old Quarter, it`s far from the airport more than 30 kms. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide you pick up service to secure you will be driven right to our hotel.
* Q : Do you arrange the pick up car to pick us up from bus/train/airport ?
* A : Yes, we do arrange the pick up service once your flight lands with the normal charge as mentioned in "Services" tab.
* Q : What amenities are included?
* A : Kindly check the link below for further informaton:
* Q : Can I leave the luggage at the Hotel when I am travelling?
* A : Yes, our hotel offer luggage storage with free of charge.
* Q : How can I book my room with your hotel ?
* A : We are so delighted to have your booking via our Email: booking@hanoiexclusivehotel.com/ hanoiexclusivehotel@gmail.com
* Q : What is the payment method for the balance ?
* A : When checking out, you can settle the balance at our hotel by cash or credit card.
* Q : Is there any ATM machine closed to your hotel ?
* A : There are many banks and ATM machines next to our hotel.
* Q : Can I do visa application or visa extention in your hotel ?
* A : Yes, we are able to arrange the visa for you. Please contact us at booking@hanoiexclusivehotel.com/ hanoiexclusivehotel@gmail.com for further information.
Thank you for your valuable attention.
Management and Team.
